Reading ‘English August’ and ‘Mammaries of the Welfare State’ by Upamanyu Chattterjee, prompted me to pen my own experiences with babus of the Welfare State . Most people include army in the ‘babus’ category, but, despite being a govt organization it is more like a corporate, in terms of order, work culture, efficiency and accountability; in short, it is more like HDFC bank than SBI.
So when we do get to work in a civil govt org, we too undergo a cultural shock. I have had to deal with three different State Govts, while serving with NCC (National Cadet Corps) , viz, Tamilnadu
(TN), Madhya Pradesh (MP) and West Bengal (WB). There are vast differences betwen the States in language , resources, and work culture. In most of the states, NCC comes under the Education Department or the Department of youth affairs, but in WB, it comes under the Department of Civil defence and Disaster Management (CD and DM), though NCC has little do with Civil defence or disaster management except in extreme circumstances.
(TN), Madhya Pradesh (MP) and West Bengal (WB). There are vast differences betwen the States in language , resources, and work culture. In most of the states, NCC comes under the Education Department or the Department of youth affairs, but in WB, it comes under the Department of Civil defence and Disaster Management (CD and DM), though NCC has little do with Civil defence or disaster management except in extreme circumstances.
Be that as it may, considering that everyone is interested in milking the welfare state, it is a common factor that in any State you approach the dept, mostly for finances. Milking the state is a full time job, and it can lead to ludicrous situations. In WB, there was an NCC BN, where not a single clerk was posted out of authorized strength of 10. Of course there were 12-15 Group D staff posted. The question is how do you do the paper work for drawing the salary and other allowances . A clerk was hired to do the needful and he was paid out of the unit’s private resources. So the only work done in the unit was preparation of salary bills and that too was outsourced !
While at TN and MP, I was just one of the users, in WB, I was one of the privileged few to be involved in budgeting, release of funds and such aspects.
This took me to the famed Writers’ Building atleast twice a week. The WB Govt , or the Party, as they call it, loved to exercise tight control over everything and what better way to achieve this than by holding on tightly to the purse strings.
An NCC unit incurring an expenditure of say, Rs 2000/- for sending just one cadet for some training, had to send a proposal to the Department through the proper channel of communication. This was finally approved by the Dept of CD and DM, and a Goverment Order (GO) was issued based on which the amount was drawn from the Govt Treasury.
Issuance of a GO is a torturous process, requiring the concurrence of the triumvirate, Pricipal Secretary (PS), Joint Secreatry (JS) and Deputy Secreatry (DS) , duly approved by the all powerful “finance dept” and the invisible hand of the trade union. Despite all efforts, the funds may not be available in time if the particulr clerk responsible for typing the GO glares at you and says ‘hobe na’ (not possible) for whatever reason. It may be due to the fast approaching Durga Poojo (Poojo starts approaching a month in advance) or ‘jomoi shashti’ or one of the many ‘poojos’ in the land of ‘barah mahino, teroh poojo’. When poojos didn’t oblige, the didi did by calling for a bandh on the odd working day. Those were the days when didi was in the opposition.
Coming to the ring side view of the working of the Govt, the minister was young, highly educated and a genial man. But any interation with him started and ended with exchange of pleasantaries. The PS, of the IAS cadre, was again a very affable person, but had definitely imbibed the work cuture of the State, with the long years spent in the districts. When he was not pan-chewing in a comtemplative mood, or discussing office politics, he could be seen laboriously working on a draft letter with one bare foot perched on the chair, and tongue sticking out in deep concentration. The entire process of issue of a letter, from dictaion to his PA, typing, corrections, recorrections, retyping and final despatch could take about a week in good times.ie when there was no disruptions due to strikes or poojos. A computer was seen in his office, but it was seldom used.
The real work or obstruction to any kind of work took place in the large halls, populated by hundreds of clerks, duly supervised by JS s and DSs from their tiny cabins. One had to negotiate through a labyrinth of corridors, with only the singara vendors and huge stacks of files and the public toilets, for sign posts. You literally had to use your nose for navigation.
It all may sound very depressing, but surprisingly things do move, if you keep at it. People are good natured and courteous even if they didn’t like being rushed in their workplace. Only in their workplace they take it easy; they are just personifications of efficiency when it comes to participating in Durga poojo celebrations or while organizing a musical night. The PA to the minister was secretary of his mohalla Durga poojo cmmittee and by the way he plotted and planned to mobile resources for the poojo, one would think that was his primary job. So, things did move if you are patient.
West Bengal Civil Defence Minister Sreekumar Mukherjee
It was a great day, when I saw the ‘Master GO‘ declaring that the senior most army officer responsible for all NCC activities in the state , was empowered to draw and expend money, based on a lump sum allotment for the whole year. It also meant the end of my biweekly or triweekly visits to the Writers’ Building. Fortunately for me, my tenure there alo came to an end around that time, for I would definitely have missed the trips through the corridors of power.
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